Shipping: Australia & International
Orders within Australia.All orders are packed and posted within 24 hours on weekdays for purchases made during business hours.
Orders are sent from Traralgon, Victoria via Australia Post , you can calculate estimated delivery times here;
Please note that Kenzie Tenzie has no control over any delays experienced with Australia Post, any timeframes they give are a guide only and can take longer, however when facing delays please do make contact so we can lodge any necessary complaints or inquiries for you. We recommend not leaving purchases to the last minute so that there is no added stress if there are delays.
Please ensure you enter the correct delivery address. Kenzie Tenzie cannot be held responsible for incorrectly entered delivery addresses.
Once your order has been dispatched, we send you an email with tracking information for your order. Please use the following site to track your parcel.
We have suspended International orders due to the Covid-19 Pandemic. Australia Post has advised that there are currently 4-6 week delays for shipments to overseas locations. We will reopen International orders once the Covid-19 delays are over, sorry for any inconvenience.
We ship worldwide, International orders are sent via Australia Post starting at $25 per item. Estimated delivery time is 8 - 14 Business days.
Buyer is responsible for any customs duties, import charges or other international fees payable, the Shipping fee does not include these charges.
Please check with Customs before purchasing to ensure you know what fees will be.
Kenzie Tenzie cannot control delays in shipping times due to shipping providers system delays, customs, security checks and delays, busy periods including major sale events, holidays, public holiday closures, postal strikes, weather and environmental events and/or any other event that causes delays in your shipment outside of our control.
We monitor your parcel daily until it arrives safely to you and will help you with any issues with the shipping provider but cannot make them do their job any faster.