Payment Methods
We offer the following payment methods to purchase your items from our store: Paypal, Shopify Payments which covers (Visa, Mastercard, Amex, Apple Pay, Google Pay, JCB, Shop Pay), Buy Now Pay it Later - Afterpay, Zippay, Humm and Laybuy.
Bank Transfer is also available if you don't have any of the above methods or prefer this payment method (please message via the contact us button to arrange).
ABN
Our Australian Business Number is: 15 322 013 826.
Discount Codes
Our website allows the use of one discount code per order. We recommend testing any that you have to work out which one gives the best discount for you. For example: if you have a percentage off discount code or store credit code, the Free Shipping code (valued at $8) won't be able to be used at the same time.
Problems with Delivery
For any queries on delivery following your order please use the contact us button and supply us with your name, address, e- mail, date of order and order number eg. (#1000001)
What happens if the shipping provider damages my order?
Accidents can happen, Parcels can be damaged in transit. You will need to notify Australia Post directly of such damages, either by visiting an Australia Post outlet or submitting an online form. We will provide any help that we can with this process but as your parcel has been delivered, Australia Post stipulate that the customer must open the claim due to privacy laws.
You can find more on Lost or Damaged mail here;
https://auspost.com.au/parcels-mail/missing-mail-items/compensation
I have not received my order and think it may be lost in transit?
All orders are supplied with a unique Tracking Number, this helps to locate the parcel in the event it should go missing. Please contact us if you believe an item may be lost in transit.
The first step will be to have Australia Post begin an investigation, they will then either locate the parcel and send it back on it's way or deem it as lost.
If your parcel is showing as delivered, but you cannot locate it, opening an investigation allows Australia Post to send you the delivery photo and gps co-ordinates of the delivery van, just incase they have delivered to the incorrect house.
In the event Australia Post deem the parcel as lost, we will make a claim to Australia Post for compensation.
Please note this does not include parcels that have been scanned as 'Delivered'.
We will provide any help that we can with this process but as your parcel has been delivered, Australia Post stipulate that the customer must open the claim due to privacy laws.
https://auspost.com.au/parcels-mail/missing-mail-items/compensation
What happens if I do not collect my parcel and it is returned to Kenzie Tenzie?
We send you tracking details via email when we generate a postage label with Australia Post. We also give Australia Post your contact details so that they can message you tracking updates either by email and/or text messages to your phone.
If a parcel is not collected in the allocated time from your local post office, they will return it to us. This can take a considerable amount of time to be processed and received back, especially for International orders.
Once a parcel is received back by us, we will generate a store credit for the total of your order, less all postage costs and fees and charges that we incur for your parcel having to be returned to us due to non collection. This will allow you to reorder whenever you are ready.
This policy also applies for refusal to pay customs duties or fees when an international shipment is presented for delivery. Customs duties and related charges are separate from postage and are assessed by the customs authority of the destination country. For details on applicable charges and procedures, please contact your country’s customs department.
