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FAQ

Problems with Delivery

For any queries on delivery following your order please contact kenzietenzie@iinet.net.au and supply us with your name, address, e- mail, date of order and order number eg. (#1000001)

What happens if the shipping provider damages my order?

Accidents can happen, Parcels can be damaged in transit. You will need to notify Australia Post directly of such damages, either by visiting an office or submitting an online form. We will provide any help that we can with this process but as your parcel has been delivered, Australia Post stipulate that the customer must open the claim due to privacy laws.

You can find more on Lost or Damaged mail here;

https://auspost.com.au/parcels-mail/missing-mail-items/compensation

I have not received my order and think it may be lost in transit?

All orders are supplied with a unique Tracking Number, this helps to locate the parcel in the event it should go missing. Please contact us if you believe an item may be lost in transit.

The first step will be to have Australia Post begin an investigation, They will then either locate the parcel and send it back on it's way or deem it as lost.

In the event Australia Post deem the parcel as lost, we will make a claim to Australia Post for compensation

Please note this does not include parcels that have been scanned as 'Delivered'.

We will provide any help that we can with this process but as your parcel has been delivered, Australia Post stipulate that the customer must open the claim due to privacy laws.

https://auspost.com.au/parcels-mail/missing-mail-items/compensation