Returns Policy
It is very important to us that you love your purchases and they are exactly what you expected, and we understand the uncertainty of buying clothing online. For that reason we are committed to giving you as much information as possible about the garments you'd love to purchase. This includes measurements, fabric type, and a detailed description, you can also contact us with any questions before purchase.
We offer exchanges or credit notes for change of mind returns on full price items which includes incorrect sizing, please email info@kenzietenzie.com.au within 14 days of receiving your purchase and provide your name, order number and exchange details. Sale and reduced to clear items and/or items purchased using discount codes or store credit codes (outside of the Free Shipping or New Customer codes) are ineligible for a return under this policy.
Once you have received authority to return your order, you can send it straight to us. Buyer is responsible for return shipping.
NO return will be accepted after 14 days past the delivery date.
To be eligible for an exchange, your item must be unused and in the same condition as you received it. All tags MUST be intact and in original packaging. There must be NO damage to items (ie. marks, tears or makeup stains.) There must be NO odors (ie. cigarette smoke, Perfume, deodorant, alcohol, body odor.) The item must be unworn.
Any item returned that fails the above will NOT be accepted.
Additional non-returnable items:
Gift cards/Certificates
Please do not send your purchase back to the manufacturer.
Acceptance of the Goods
The buyer is responsible for inspecting the goods for any faults and notifying us within 5 working days of receiving the goods should there be a fault, please inspect before removing swing tags or washing the garment. We will always repair, exchange or refund at our discretion on faulty items received and will pay for postage costs incurred to you.
What happens if I do not collect my parcel and it is returned to Kenzie Tenzie?
We send you tracking details via email when we generate a postage label with Australia Post. We also give Australia Post your contact details so that they can message you tracking updates either by email and/or text messages to your phone.
If a parcel is not collected in the allocated time from your local post office, they will return it to us. This can take a considerable amount of time to be processed and received back, especially for International orders.
Once a parcel is received back by us, we will generate a store credit for the total of your order, less all postage costs and fees and charges that we incur for your parcel having to be returned to us due to non collection. This will allow you to reorder whenever you are ready.
This policy also applies for refusal to pay customs duties or fees when an international shipment is presented for delivery. Customs duties and related charges are separate from postage and are assessed by the customs authority of the destination country. For details on applicable charges and procedures, please contact your country’s customs department.
