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Returns Policy

Returns Policy

It is very important to us that you love your purchases and they are exactly what you expected, and we understand the uncertainty of buying clothing online. For that reason we are committed to giving you as much information as possible about the garments you'd love to purchase. This includes measurements, fabric type, and a detailed description, you can also contact us with any questions before purchase.

We offer exchanges or credit notes for change of mind returns which includes incorrect sizing, please email kenzietenzie@iinet.net.au within 14 days of purchase date and provide your name, order number and exchange details. Once you have received authority to return your order, you can send it straight to us. Buyer is responsible for return shipping.  

Customers who pay via Paypal may be eligible for their free return costs program for up to 8 purchases per year, more information can be found here  Refunded Returns

NO return will be accepted after 14 days of date of purchase.

To be eligible for an exchange, your item must be unused and in the same condition as you received it. All tags MUST be intact and in original packaging. There must be NO damage to items (ie. marks, tears or makeup stains.) There must be NO odors (ie. cigarette smoke, Perfume, deodorant, alcohol, body odor.) The item must be unworn.

Any item returned that fails the above will NOT be accepted.

Additional non-returnable items:
Gift cards/Certificates

Please do not send your purchase back to the manufacturer.

Acceptance of the Goods

The buyer is responsible for inspecting the goods for any faults and notifying us within 5 working days of receiving the goods should there be a fault. We will always return or repair on faulty items and will pay for postage costs incurred to you.