Kierra Drop Crutch Slouch Jogger Pants - Mustard Rust
It is very important to us that you love your purchases and they are exactly what you expected, and we understand the uncertainty of buying clothing online. For that reason we are committed to giving you as much information as possible about the garments you'd love to purchase. This includes measurements, fabric type, and a detailed description, you can also contact us with any questions before purchase.
We offer exchanges or credit notes for change of mind returns which includes incorrect sizing, please email firstname.lastname@example.org within 14 days of purchase date and provide your name, order number and exchange details. Once you have received authority to return your order, you can send it straight to us. Buyer is responsible for return shipping.
Customers who pay via Paypal may be eligible for their free return costs program for up to 8 purchases per year, more information can be found here Refunded Returns
NO return will be accepted after 14 days of date of purchase.
To be eligible for an exchange, your item must be unused and in the same condition as you received it. All tags MUST be intact and in original packaging. There must be NO damage to items (ie. marks, tears or makeup stains.) There must be NO odors (ie. cigarette smoke, Perfume, deodorant, alcohol, body odor.) The item must be unworn.
Any item returned that fails the above will NOT be accepted.
Additional non-returnable items:
Please do not send your purchase back to the manufacturer.
Acceptance of the Goods
The buyer is responsible for inspecting the goods for any faults and notifying us within 5 working days of receiving the goods should there be a fault. We will always return or repair on faulty items and will pay for postage costs incurred to you.
Orders within Australia.
We are currently offering free standard shipping for Australian Orders using code FREESHIPPING (valued at a maximum of $8.00, code can be applied to any of the Australian shipping methods listed, balance to be paid by customer).
All orders are packed and posted within 24 hours on weekdays for purchases made during business hours.
Orders are sent from Traralgon, Victoria via Australia Post , you can calculate estimated delivery times here;
Please note that Kenzie Tenzie has no control over any delays experienced with Australia Post, any timeframes they give are a guide only and can take longer, however when facing delays please do make contact so we can lodge any necessary complaints or inquiries for you. We recommend not leaving purchases to the last minute so that there is no added stress if there are delays.
Please ensure you enter the correct delivery address. Kenzie Tenzie cannot be held responsible for incorrectly entered delivery addresses.
Once your order has been dispatched, we send you an email with tracking information for your order. Please use the following site to track your parcel.
We have suspended International orders due to the Covid-19 Pandemic. Australia Post has advised that there are currently 4-6 week delays for shipments to overseas locations. We will reopen International orders once the Covid-19 delays are over, sorry for any inconvenience.
We ship worldwide, International orders are sent via Australia Post starting at $25 per item. Estimated delivery time is 8 - 14 Business days.
Buyer is responsible for any customs duties, import charges or other international fees payable, the Shipping fee does not include these charges.
Please check with Customs before purchasing to ensure you know what fees will be.
Kenzie Tenzie cannot control delays in shipping times due to shipping providers system delays, customs, security checks and delays, busy periods including major sale events, holidays, public holiday closures, postal strikes, weather and environmental events and/or any other event that causes delays in your shipment outside of our control.
We monitor your parcel daily until it arrives safely to you and will help you with any issues with the shipping provider but cannot make them do their job any faster.
For any queries on delivery following your order please contact email@example.com and supply us with your name, address, e- mail, date of order and order number eg. (#1000001)
What happens if the shipping provider damages my order?
Accidents can happen, Parcels can be damaged in transit. You will need to notify Australia Post directly of such damages, either by visiting an office or submitting an online form. We will provide any help that we can with this process but as your parcel has been delivered, Australia Post stipulate that the customer must open the claim due to privacy laws.
You can find more on Lost or Damaged mail here;
I have not received my order and think it may be lost in transit?
All orders are supplied with a unique Tracking Number, this helps to locate the parcel in the event it should go missing. Please contact us if you believe an item may be lost in transit.
The first step will be to have Australia Post begin an investigation, They will then either locate the parcel and send it back on it's way or deem it as lost.
In the event Australia Post deem the parcel as lost, we will make a claim to Australia Post for compensation
Please note this does not include parcels that have been scanned as 'Delivered'.
We will provide any help that we can with this process but as your parcel has been delivered, Australia Post stipulate that the customer must open the claim due to privacy laws.
Kierra drop crutch slouch jogger pant in Mustard Rust print by Leoni Australia.
The perfect lounge pant in a stunning new pattern, these pants are perfect for any leisure activity, featuring;
- Drop crutch style
- Thick elasticised drawstring adjustable waist,
- Front side pockets,
- Tapered leg with fitted ankle that can be worn full length or 3/4
- Cotton and Elastane material with slight stretch.
Pattern placement maybe slightly different on each garment due to fabric run. Images may appear slightly different on each device, photos are taken in either a studio setting with flash usage, outside in sunshine/natural light, or a combination of both, it is out of our control how they may appear on your device compared to ours.
Available sizes: XS, S, M, L and XL
XS: Waist (unstretched) - 68cm (stretched) - 100cm Hip - 104cm Length - 91cm
S: Waist (unstretched) - 72cm (stretched) - 104cm Hip - 108cm Length - 92cm
M: Waist (unstretched) - 76cm (stretched) - 108cm Hip - 112cm Length - 93cm
L: Waist (unstretched) - 80cm (stretched) - 112cm Hip - 116cm Length - 94cm
XL: Waist (unstretched) - 84cm (stretched) - 116cm Hip - 120cm Length - 95cm
All measurements taken with garment laying flat without stretching unless stated.
We recommend measuring a piece of clothing that you already own, and comparing it to our measurements, rather than taking your body measurements, this will ensure a more accurate fit.
Waist measurement is obtained by measuring from waist seam, measuring across, then doubling.
Hip measurement is obtained by measuring 20cm down from waist seam, measuring across from seam to seam, then doubling.
Length is measured from waist seam to longest part at bottom of pants.
International Buyers: Buyer is responsible for any customs duties, import charges or other international fees payable, the Shipping fee does not include these charges. Please check with Customs before purchasing to ensure you know what fees will be.
Kenzie Tenzie cannot control delays in shipping times due to shipping providers system delays, customs, security checks and delays, busy periods including major sale events, holidays, public holiday closures, postal strikes, weather and environmental events and/or any other event that causes delays in your shipment outside of our control. We monitor your parcel daily until it arrives safely to you and will help you with any issues with the shipping provider but cannot make them do their job any faster.