It is very important to us that you love your purchases and they are exactly what you expected, and we understand the uncertainty of buying clothing online. For that reason we are committed to giving you as much information as possible about the garments you'd love to purchase. This includes measurements, fabric type, and a detailed description, you can also contact us with any questions before purchase.
We offer exchanges or credit notes for change of mind returns which includes incorrect sizing, please email kenzietenzie@iinet.net.au within 14 days of purchase date and provide your name, order number and exchange details. Once you have received authority to return your order, you can send it straight to us. Buyer is responsible for return shipping.
Customers who pay via Paypal may be eligible for their free return costs program for up to 8 purchases per year, more information can be found here Refunded Returns
NO return will be accepted after 14 days of date of purchase.
To be eligible for an exchange, your item must be unused and in the same condition as you received it. All tags MUST be intact and in original packaging. There must be NO damage to items (ie. marks, tears or makeup stains.) There must be NO odors (ie. cigarette smoke, Perfume, deodorant, alcohol, body odor.) The item must be unworn.
Any item returned that fails the above will NOT be accepted.
Additional non-returnable items: Gift cards/Certificates
Please do not send your purchase back to the manufacturer.
Acceptance of the Goods
The buyer is responsible for inspecting the goods for any faults and notifying us within 5 working days of receiving the goods should there be a fault. We will always return or repair on faulty items and will pay for postage costs incurred to you.
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Orders within Australia.
We are currently offering free standard shipping for Australian Orders using code FREESHIPPING
Express Post via Australia Post for Australian orders is capped at $12.00 flat fee.
All orders are packed and posted within 24 hours on weekdays for purchases made during business hours.
Orders are sent from Traralgon, Victoria via Australia Post , you can calculate estimateddelivery times here;
Please note that Kenzie Tenzie has no control over any delays experienced with Australia Post, any timeframes they give are a guide only and can take longer, however when facing delays please do make contact so we can lodge any necessary complaints or inquiries for you. We recommend not leaving purchases to the last minute so that there is no added stress if there are delays.
Please ensure you enter the correct delivery address. Kenzie Tenzie cannot be held responsible for incorrectly entered delivery addresses.
Once your order has been dispatched, we send you an email with tracking information for your order. Please use the following site to track your parcel.
Buyer is responsible for any customs duties, import charges or other international fees payable, the Shipping fee does not include these charges.
Please check with Customs before purchasing to ensure you know what fees will be.
Kenzie Tenzie cannot control delays in shipping times due to shipping providers system delays, customs, security checks and delays, busy periods including major sale events, holidays, public holiday closures, postal strikes, weather and environmental events and/or any other event that causes delays in your shipment outside of our control.
We monitor your parcel daily until it arrives safely to you and will help you with any issues with the shipping provider but cannot make them do their job any faster.
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Problems with Delivery
For any queries on delivery following your order please contact kenzietenzie@iinet.net.au and supply us with your name, address, e- mail, date of order and order number eg. (#1000001)
What happens if the shipping provider damages my order?
Accidents can happen, Parcels can be damaged in transit. You will need to notify Australia Post directly of such damages, either by visiting an office or submitting an online form. We will provide any help that we can with this process but as your parcel has been delivered, Australia Post stipulate that the customer must open the claim due to privacy laws.
I have not received my order and think it may be lost in transit?
All orders are supplied with a unique Tracking Number, this helps to locate the parcel in the event it should go missing. Please contact us if you believe an item may be lost in transit.
The first step will be to have Australia Post begin an investigation, They will then either locate the parcel and send it back on it's way or deem it as lost.
In the event Australia Post deem the parcel as lost, we will make a claim to Australia Post for compensation
Please note this does not include parcels that have been scanned as 'Delivered'.
We will provide any help that we can with this process but as your parcel has been delivered, Australia Post stipulate that the customer must open the claim due to privacy laws.
Estelle Dress by Two Sisters The Label in gorgeous blush colour.
Gorgeous sleeveless style dress featuring;
v neck
adjustable shoestring straps
shorter non sheer lining
midi style length lace section
zip down back
in a stunning crochet lace style fabric in light blush pink colour
Pattern placement maybe slightly different on each garment due to fabric run. Images may appear slightly different on each device, photos are taken in either a studio setting with flash usage, outside in sunshine/natural light, or a combination of both, it is out of our control how they may appear on your device compared to ours. We try to include a close up pattern shot of each item, if there is not one currently showing in the listing, please message us and we will happily provide one to you, thank you for your understanding of this.
All measurements taken with garment laying flat without stretching unless stated.
We recommend measuring a piece of clothing that you already own, and comparing it to our measurements, rather than taking your body measurements, this will ensure a more accurate fit.
Bust measurement is obtained by measuring underarm to underarm, then doubling.
Waist measurement is obtained by measuring 20cm down from underarm seam, measuring across, then doubling.
Hip measurement is obtained by measuring 40cm down from underarm seam, measuring across, then doubling.
Length is measured from shoulder strap to longest part at bottom of hem. Straps are adjustable so this will change to length of dress.
International Buyers: Buyer is responsible for any customs duties, import charges or other international fees payable, the Shipping fee does not include these charges. Please check with Customs before purchasing to ensure you know what fees will be.
Kenzie Tenzie cannot control delays in shipping times due to shipping providers system delays, customs, security checks and delays, busy periods including major sale events, holidays, public holiday closures, postal strikes, weather and environmental events and/or any other event that causes delays in your shipment outside of our control. We monitor your parcel daily until it arrives safely to you and will help you with any issues with the shipping provider but cannot make them do their job any faster.
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Or 6 weekly interest free payments from
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