Teresa Maxi Dress Jade Print by Jaase

Returns Policy

It is very important to us that you love your purchases and they are exactly what you expected, and we understand the uncertainty of buying clothing online. For that reason we are committed to giving you as much information as possible about the garments you'd love to purchase. This includes measurements, fabric type, and a detailed description, you can also contact us with any questions before purchase.

We offer exchanges or credit notes for change of mind returns on full price items which includes incorrect sizing, please email kenzietenzie@iinet.net.au within 14 days of receiving your purchase and provide your name, order number and exchange details. Sale and reduced to clear items and/or items purchased using discount codes or store credit codes (outside of the Free Shipping code) are ineligible for a return under this policy.

Once you have received authority to return your order, you can send it straight to us. Buyer is responsible for return shipping.  

Customers who pay via Paypal may be eligible for their free return costs program for up to 8 purchases per year, more information can be found here  Refunded Returns

NO return will be accepted after 14 days past the delivery date.

To be eligible for an exchange, your item must be unused and in the same condition as you received it. All tags MUST be intact and in original packaging. There must be NO damage to items (ie. marks, tears or makeup stains.) There must be NO odors (ie. cigarette smoke, Perfume, deodorant, alcohol, body odor.) The item must be unworn.

Any item returned that fails the above will NOT be accepted.

Additional non-returnable items:
Gift cards/Certificates

Please do not send your purchase back to the manufacturer.

Acceptance of the Goods

The buyer is responsible for inspecting the goods for any faults and notifying us within 5 working days of receiving the goods should there be a fault, please inspect before removing swing tags or washing the garment. We will always repair, exchange or refund at our discretion on faulty items received and will pay for postage costs incurred to you. 

Orders within Australia.

We are currently offering free standard shipping for Australian Orders using code FREESHIPPING*

*Please Note: Our website allows the use of one discount code per order, so if you are using another discount code, the free shipping code will not be able to be used. For example: Store Credit codes are unable to be used with the above code.

All orders are packed and posted within 24 hours on weekdays for purchases made during business hours.

Orders are sent from Traralgon, Victoria 3844 via Australia Post , you can calculate estimated delivery times here;

Calculate Postage Delivery Times

***COVID-19 UPDATE***

Australia Post have advised that Covid-19 lockdowns and staff isolating due to attending exposure sites is causing major delays currently with Australia Post deliveries. Please refer here to get the latest information from Australia Post:

https://auspost.com.au/service-updates/current-covid-19-impacts?src=track-comms-first-milestone

Please note that Kenzie Tenzie has no control over any delays experienced with Australia Post, any timeframes they give are a guide only and can take longer, however when facing delays please do make contact so we can lodge any necessary complaints or inquiries for you. We recommend not leaving purchases to the last minute so that there is no added stress if there are delays.

Please ensure you enter the correct delivery address. Kenzie Tenzie cannot be held responsible for incorrectly entered delivery addresses.

Once your order has been dispatched, we send you an email with tracking information for your order. Please use the following site to track your parcel.

Track your Item

International Orders

***COVID-19 UPDATE***

23/08/2021

We have reopened International shipping to New Zealand only at a flat rate of $15. Please note there are still delays due to Covid and lockdowns, with limited flights available it can take up to 4 weeks to receive your parcel, so please take this into account when planning your order, thank you!

08/04/2020

We have suspended International orders due to the Covid-19 Pandemic. Australia Post has advised that there are currently 4-6 week delays for shipments to overseas locations. We will reopen International orders once the Covid-19 delays are over, sorry for any inconvenience.

We ship worldwide, International orders are sent via Australia Post starting at $25 per item. Estimated delivery time is 8 - 14 Business days.

Track your Item

Buyer is responsible for any customs duties, import charges or other international fees payable, the Shipping fee does not include these charges.

Please check with Customs before purchasing to ensure you know what fees will be.

Kenzie Tenzie cannot control delays in shipping times due to shipping providers system delays, customs, security checks and delays, busy periods including major sale events, holidays, public holiday closures, postal strikes, weather and environmental events and/or any other event that causes delays in your shipment outside of our control.

We monitor your parcel daily until it arrives safely to you and will help you with any issues with the shipping provider but cannot make them do their job any faster.

Payment Methods

We offer the following payment methods to purchase your items from our store: Paypal, Shopify Payments which covers (Visa, Mastercard, Amex, Apple Pay, Google Pay, JCB, Shop Pay), Buy Now Pay it Later - Afterpay, Zippay, Humm and Laybuy.

Bank Transfer is also available if you don't have any of the above methods or prefer this payment method (please message via the contact us button to arrange).

Discount Codes

Our website allows the use of one discount code per order. We recommend testing any that you have to work out which one gives the best discount for you. For example: if you have a percentage off discount code or store credit code, the Free Shipping code (valued at $8) won't be able to be used at the same time.

Problems with Delivery

For any queries on delivery following your order please use the contact us button and supply us with your name, address, e- mail, date of order and order number eg. (#1000001)

What happens if the shipping provider damages my order?

Accidents can happen, Parcels can be damaged in transit. You will need to notify Australia Post directly of such damages, either by visiting an Australia Post outlet or submitting an online form. We will provide any help that we can with this process but as your parcel has been delivered, Australia Post stipulate that the customer must open the claim due to privacy laws.

You can find more on Lost or Damaged mail here;

https://auspost.com.au/parcels-mail/missing-mail-items/compensation

I have not received my order and think it may be lost in transit?

All orders are supplied with a unique Tracking Number, this helps to locate the parcel in the event it should go missing. Please contact us if you believe an item may be lost in transit.

The first step will be to have Australia Post begin an investigation, they will then either locate the parcel and send it back on it's way or deem it as lost.

If your parcel is showing as delivered, but you cannot locate it, opening an investigation allows Australia Post to send you the delivery photo and gps co-ordinates of the delivery van, just incase they have delivered to the incorrect house.

In the event Australia Post deem the parcel as lost, we will make a claim to Australia Post for compensation.

Please note this does not include parcels that have been scanned as 'Delivered'.

We will provide any help that we can with this process but as your parcel has been delivered, Australia Post stipulate that the customer must open the claim due to privacy laws.

https://auspost.com.au/parcels-mail/missing-mail-items/compensation